There are a few instances where our Support and Development teams may as for you to retrieve API log files. These logs provide insights to how our integration is interacting with your ConnectWise PSA Instance.
1. In ConnectWise PSA - Navigate to System > Member > API Members: Select member ID, choose API Logs at the top of the screen.
2. To to API logs, click on "Start debug mode" and enter the minutes we want to debug (usually 10 minutes is plenty)
4. Go back to ConnectWise API Logs tab and check the duration. If it does not show up, then it has not generated yet.
5. Click the log file, then click Download Logs