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Troubleshooting

  • The connection was made and is owned by another user
  • How do you handle syncing credit memos back into Manage
  • Quantity on Hand is not enabled
  • Gozynta Mobius is not syncing GL entries to QuickBooks Online
  • "The service revenue account 'Sales Tax Payable' was given to be used in a transaction. However, no account with that name was found in your QuickBooks Online Company"
  • “’amount' : _parse_decimal(expense.find('./GL_Amount').text), TypeError: Cannot convert None to Decimal”​
  • The connection to QuickBooks Online is no longer active.
  • Member not found in ConnectWise database.
  • A payment is not syncing to an invoice in ConnectWise Manage.
  • When attempting to provide ConnectWise credentials to Gozynta Mobius, the error "Failed to parse: https:" is given.
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