The connection was made and is owned by another user


The integration cannot re-establish the connection with QuickBooks Online if the connection is locked by another user. However, the “App” can be disconnected from within QuickBooks Online from the Apps > My Apps page. Upon manual disconnection, the integration will be able to establish a new connection to the QuickBooks Online company. Please note that QuickBooks Online permissions may require manual disconnect be done by the account that owns the connection. Your QuickBooks online configuration can sometimes disconnect, causing 500 or 401 errors when trying to run batches in Mobius. The fix would be to disconnect and then reconnect the configuration. However, if you are unable to disconnect in Mobius, you can do so in QuickBooks Online. 

This app was connected by another user

If this screen appears in QuickBooks Online:

You'll need the master administrator to transfer the app ownership. This allows you to take over the app connection for your firm or a client as a master administrator. The master administrator would need to 

  1. Go to Apps and search for the app you're transferring.
  2. Select the app, then select Get App Now.
  3. Select your firm or select a client, then select Install.
  4. Review the message details and select Become Admin.
  5. Adjust the settings as necessary, then make sure the app is now associated with your user ID.

Instructions to Disconnect Mobius from QuickBooks Online

  1. Navigating to Apps > Gozynta Mobius
  2. Disconnect, then reconnect
  3. Re-run the batches.

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