TABLE OF CONTENTS
What are GL Accounts?
GL Accounts are your account maps. GL Accounts in ConnectWise PSA need to be the same as your QuickBooks Online Chart of Accounts. This is how Mobius knows what bucket your expenses, revenue, and COGs need to go into. When setting up your GL Accounts in ConnectWise PSA you will need them to map to a corresponding Chart of Account entry. The below instructions will show you how to map GL Accounts by Name and by Account Number.
GL Accounts By Name
GL Accounts in Connectwise PSA = Chart of Accounts in Quickbooks Online
The “Account” field on the System > Setup Tables > GL Accounts table in ConnectWise PSA must be consistent with the “Name” field on the Company > Chart of Accounts > Account screen in QuickBooks Online.
Note: The fields are case-sensitive and values have match exactly.
Note: Accounts will not be automatically created in QuickBooks Online if they are not found. An error message will be raised when attempting to push transactions.
GL Accounts By Number
GL Accounts in Connectwise PSA = Chart of Accounts in Quickbooks Online
If you wish to map by the account number field in QuickBooks Online you will need to have the “Account” field on the System > Setup Tables > GL Accounts table in ConnectWise PSA must be consistent with the “Number” field on the Company > Chart of Accounts > Account screen in QuickBooks Online.
Note: To use Account Number mapping you will first need to make sure "Enable Account Numbers" is on in your QuickBooks Online Company.
Note: Accounts will not be automatically created in QuickBooks Online if they are not found. An error message will be raised when attempting to push transactions.
For Sub Account mapping see this article for more information on how to map sub-accounts properly. GL Sub-Account Mapping
It is important to note that any time that you make changes to your GL Account Mapping you need to open and then close any closed invoices that use that mapping for it to change. Once you have done that you can then successfully run the batch in QuickBooks Online to show the new account. More on this here.