The batch retrieved from ConnectWise does not have any transactions associated with it.

Error message in integration: The batch retrieved from ConnectWise does not have any transactions associated with it.


This is how the error looks in logs: 

During 'Validating that Batch contains at least one transaction':

The batch retrieved from ConnectWise does not have any transactions associated with it.

Mobius.ConnectWise.AccountingIntegration.Exceptions.ValidationException: The batch retrieved from ConnectWise does not have any transactions associated with it.


Resolution:

1. Navigate to Options tab of the integration. Ensure that at least one of those is checked: Invoices/Expenses/Procurement items.

2. Navigate to the appropriate tab and ensure at least one Invoice/Expense/Procurement item, depending on your choice from the previous step, is selected.

3. If all of the above didn't resolve the issue navigate to CW and proceed with the following:


a. Find the invoice in question

b. Change the status of the invoice to New

c. Click Save

d. Change the status of the invoice back to Closed

e. Click Save

f. Try running the batch again.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.