Gozynta Mobius
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Troubleshooting

  • Member not found in ConnectWise database.
  • A payment is not syncing to an invoice in ConnectWise Manage.
  • When attempting to provide ConnectWise credentials to Gozynta Mobius, the error "Failed to parse: https:" is given.
  • Void payment in QuickBooks Online still shows in Manage
  • When attempting to provide ConnectWise credentials to Mobius Connect, the error message "The SSL certificate for the ConnectWise server is missing or invalid: a secure connection cannot be made with this server." is given.
  • When attempting to provide ConnectWise credentials to Gozynta Mobius, the error message "Invalid member password" is given.
  • The account '' was found on one or more transactions, but was not found in QuickBooks Online.
  • When running a batch, the error message "The terms code "" was found on one or more transactions, but was not found in QuickBooks Online" is given.
  • Some of my invoices didn't sync to QuickBooks Online, how do I tell why?
  • When running a batch, the error message “The name supplied already exists. Another Customer, Vendor, or Employee is already using this name. Please use a different name” occurs.
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